Identity verification is separate from paying for Claude
A Visa card or an app-store purchase does not remove Claude identity checks. A verification prompt may appear before or after purchase; check your account before paying.
The official Persona flow requires a valid physical government ID and may request a live selfie. Submit documents only through Claude’s official verification flow. AniCards does not provide Claude identity verification.
What to do if your Claude account is banned
- Keep the restriction message, purchase date and receipt. An account ban is different from a payment error or usage limit.
- If you believe the decision is incorrect, sign in to claude.ai with the affected account and use the appeal form shown there. Anthropic decides whether to restore access.
- Identify the purchase channel on your receipt and follow its refund process. Appealing a ban and requesting a refund are separate actions.
A payment card does not guarantee protection against bans or replace identity verification; buying through Google Play or App Store provides no such guarantee either.
Requesting a refund for a Claude web purchase
A ban does not automatically qualify for a refund. Claude generally treats payments as non-refundable except where its terms or applicable law provide otherwise.
- In Claude, open Get help → Send us a message → Accept → Claude Refund Request, state the actual reason and complete the eligibility check.
- If you cannot access your account, use the official Help Center messenger for login and subscription support, with your receipt details.
Refunds for subscriptions purchased through App Store
- Sign in to reportaproblem.apple.com with the Apple Account used for the purchase.
- Select Request a refund, choose the reason and Claude subscription, submit and track the request on the same site.
Apple reviews App Store refunds; Claude support cannot directly refund those charges.
Refunding a Claude Google Play subscription
For an Android purchase, Claude support checks refund eligibility. Have your Google Play email and GPA receipt number ready. Google Play’s own refund process is also subject to Google’s policies and is not guaranteed.
Does a refund return to the card or your local-currency balance?
You can request a refund for an AniCards payment through the merchant or store. If approved, the destination and timing depend on the original payment method, issuer and card status. Keep the card and receipt until the process is complete.
A merchant refund is separate from a local-currency withdrawal. Under current AniCards rules, panel balance cannot currently be withdrawn or settled in rials. Contact support to reconcile the returned transaction.
Cancelling renewal is separate from requesting a refund
Do not treat a refund request as cancellation. To prevent future charges, cancel and verify cancellation in the original channel: Claude web, Google Play Subscriptions, or Apple Settings → your name → Subscriptions.