Unpaid or expired advance invoice
Expiration or abandonment of a pre-invoice does not trigger a withdrawal until payment has been made. A new pre-invoice must be created for the new price.
Payment failed
If the gateway reports the payment as unsuccessful but an amount has been deducted from the bank account, the result should be tracked with the Invoice ID and reconciled with the gateway report. Bank return depends on the rules and timing of the portal and bank.
Successful payment and unsuccessful issuance
During Quick Purchase, if the payment is successful but the card issuance ends with the issuance_failed status, the current interface declares that the full amount of the order will be returned to the user's wallet for re-issuance. The status of the wallet and the order is the tracking reference.
After issuing or charging the card
The charged balance of the card can be returned to the balance of the user panel by registering a request. This amount will be displayed as panel balance after return; However, it is currently not possible to withdraw or settle the balance of the panel.
Refund foreign seller
If a foreign merchant refunds the transaction, the return time and destination depends on the network, issuer, card status and merchant policy. Track the refund status before closing or deactivating the card.
Register a review request
- Invoice ID or order number
- Time and amount
- The status displayed on the panel
- Port receipt if any
- Brief description of the problem
Submitting a request does not mean automatic confirmation of refund; The result will be announced after matching the payment and issuance records.